Frequently Asked Questions

DesiGRID is a premium real estate intelligence platform designed for developers, sales teams, and high-value buyers. It provides real-time inventory management, interactive map-based property visualization, CRM capabilities, and comprehensive sales analytics — all in a unified, elegant interface.

DesiGRID is built for real estate developers, sales directors, marketing teams, CRM managers, and channel partners who manage premium property projects. Whether you're launching a single project or managing an enterprise portfolio across multiple cities, DesiGRID adapts to your needs.

Getting started is simple: (1) Schedule a demo call with our team, (2) Share your project details and master plans, (3) Our onboarding team configures your platform within 3-5 days, (4) Your team receives dedicated training, and (5) You go live with full support. Book a demo to begin.

Absolutely. DesiGRID's modular architecture means you only use (and pay for) what you need. Solo developers and small teams benefit just as much as large enterprises. Our Launch Suite and Plot Intelligence Suite are specifically designed for single-project operations.

DesiGRID supports all major asset classes: high-rise apartments (tower-wise, floor-level), plotted developments (interactive master plans), gated villa communities, commercial properties, and mixed-use developments. Each asset class has tailored workflows and visualization tools.

Our inventory engine uses WebSocket-powered live synchronization to reflect status changes (available, booked, held, sold) across all connected devices within sub-second latency. When a sales agent reserves a unit, every other team member sees the update instantly — eliminating double bookings and information lag.

Yes. DesiGRID's interactive map module lets you upload master plans, floor plans, and site layouts. Units are overlaid with real-time status colors, clickable for detailed information. Buyers can zoom, pan, and explore properties spatially — creating an immersive digital experience.

Yes. Our Premium CRM Suite includes lead capture, pipeline management, buyer journey tracking, automated follow-ups, visit scheduling, and communication history. It integrates with WhatsApp Business API for seamless buyer engagement directly from the platform.

DesiGRID is fully responsive and works seamlessly on all mobile browsers without installation. For enterprise clients, we offer dedicated native apps for iOS and Android with offline access, push notifications, and biometric authentication.

DesiGRID employs AES-256 encryption at rest and TLS 1.3 for data in transit. We maintain SOC 2 compliance, conduct regular security audits and penetration tests, implement role-based access controls with activity logging, and use automated backups with point-in-time recovery. Your data security is our top priority.

All data is stored on secure, SOC 2 compliant cloud infrastructure within Indian data centers, ensuring compliance with local data residency requirements. We use multi-region redundancy for disaster recovery and maintain 99.9% uptime SLA.

Your data is always yours. Upon discontinuation, we provide a complete data export in standard formats (CSV, JSON, PDF reports). All data is securely purged from our systems within 30 days of account closure, and we provide written confirmation of deletion.

Yes. DesiGRID's role-based access control (RBAC) system lets you define granular permissions for each team member. Common roles include Admin, Sales Manager, Sales Agent, Finance, and Viewer — each with configurable access to features, projects, and data.

Yes. Our API-first architecture enables seamless integration with popular business tools including ERP systems (SAP, Oracle), accounting software (Tally, QuickBooks, Zoho Books), marketing platforms (Google Ads, Meta), and communication tools (WhatsApp, email services). Custom integrations are available for enterprise clients.

Standard deployment takes 3-5 business days, including data migration, configuration, and team training. Advanced integrations with existing ERP or accounting systems may take 1-2 additional weeks. Our dedicated onboarding team manages the entire process end-to-end.

Yes. Every onboarding includes comprehensive training sessions (virtual or in-person) for your entire team. We provide role-specific training, video tutorials, documentation, and ongoing support. Enterprise clients receive dedicated training programs and quarterly refresher sessions.

DesiGRID supports all modern browsers: Chrome 90+, Firefox 90+, Safari 15+, and Edge 90+. The platform is fully responsive across desktops, laptops, tablets, and smartphones. For the best experience, we recommend using the latest version of Chrome or Safari.

Tiers are organised around project scale, units under governance, and optional intelligence modules. Commercial detail lives in our master rate card (PDF); the pricing page explains how plans map to your control needs. For a scoped quote, use contact.

We offer a personalized demo and pilot program for qualified prospects. During the pilot, you get full access to the platform with your actual project data, allowing you to evaluate DesiGRID's impact on your sales operations before committing to a subscription.

Yes. DesiGRID supports comprehensive white-label customization including your brand colors, logos, custom domain mapping, personalized email templates, and branded buyer-facing interfaces. Your buyers interact with a fully branded experience that reflects your identity.

Contract shape depends on the plan tier and add-ons you select. Commitments and billing cycles are set out in your order and in the rate card PDF — nothing implied on the marketing site overrides signed paperwork.