Support Hours & Response Times
Standard Support
Availability: Monday to Saturday, 9:00 AM — 7:00 PM IST
Phone Response: Immediate during business hours
WhatsApp Response: Within 30 minutes during business hours
Email Response: Within 24 hours
Included with: All DesiGRID plans
Priority Support
Availability: Monday to Sunday, 8:00 AM — 10:00 PM IST
Phone Response: Immediate with dedicated account manager
WhatsApp Response: Within 15 minutes
Email Response: Within 4 hours
Included with: Enterprise Command Suite
Enterprise Support (24/7)
Availability: 24 hours a day, 7 days a week, 365 days a year
Response Time: Under 2 hours guaranteed for critical issues
Dedicated Slack/Teams Channel: Direct access to engineering team
Quarterly Business Reviews: Strategic alignment meetings
Included with: Enterprise plans with premium SLA
Common Support Topics
Account & Onboarding
- Account creation and initial setup assistance
- Team member invitations and role configuration
- Data migration from existing systems (Excel, CSV, legacy CRM)
- Master plan upload and unit configuration
- Branding and white-label customization
Technical Support
- Platform performance and loading issues
- Browser compatibility and device optimization
- API integration setup and troubleshooting
- Real-time sync and inventory status questions
- Security configuration and access control management
Sales & Analytics
- Dashboard customization and report generation
- Lead management and pipeline configuration
- Communication template setup (WhatsApp, email, SMS)
- Buyer journey tracking and analytics interpretation
- Performance benchmarking and optimization tips
Report a Bug
Found something that isn't working as expected? Help us fix it quickly by including the following in your report:
- A clear description of the issue and the steps to reproduce it
- Your browser name and version (e.g., Chrome 122, Safari 17)
- Device type (desktop, tablet, or mobile) and operating system
- Screenshots or screen recordings, if possible
- Your account email address and project name
Send bug reports to bugs@desigrid.com and we'll investigate within 24 hours.
Feature Requests
We love hearing from our users about what would make DesiGRID even better. Share your ideas and suggestions at feedback@desigrid.com. Our product team reviews all requests monthly, and popular features get prioritized on our roadmap.